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The Power of Surprise
Why do most leaders avoid uncertainty? Why do organizations hate surprises? Why is predictability and control the unquestioned holy grail of management? Every management book on Amazon with the word...
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How to Use Uncertainty and Surprise for Breakthroughs
Most leaders are taught to avoid uncertainty. Big visions, carefully crafted strategies, and detailed plans are signs of great leadership. Surprise is the enemy. Or, is it? Could we be overlooking –...
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Viral Innovation Through The “Surprise Factor”
Infuse the unexpected into everything you do for customers — and deliver a continuous stream of positive surprises. __________________________ When I ask business leaders, students, or friends to...
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